FAQ
Welcome to the FAQ page of Hidden Spot! Here you will find answers to commonly asked questions about shipping, returns, our company, location, and collaboration opportunities. Read on to learn more.

Shipping Information
Our shipping times vary depending on your location. Since all our products are crafted on demand to ensure the highest quality, production takes approximately 4 days. Once your order is ready, it will be shipped using one of our trusted delivery partners: DHL, PostNL, or DPD. Rest assured, we aim to deliver your order as quickly and efficiently as possible.

Return Policy
Our return policy is strict as our products are made to order. We only accept returns for items that are unused and show no signs of wear. Additionally, returns are only accepted within 7 days of the product being delivered. Please ensure that your return meets these conditions before proceeding. Your understanding is appreciated.
Exchanges Policy
We aim to make your shopping experience seamless. Please note that returns are to be paid by the customer; however, we may offer a discount to help make it easier for you. Whenever possible, we recommend opting for an exchange instead of a return, as this ensures you receive a replacement item quickly and without hassle. Thank you for your understanding and cooperation!
Payment Policy
In cases where a return or exchange involves selecting a cheaper product, any payment reimbursement will be processed using the same payment method originally used for the purchase. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank's policies and processing times. We recommend consulting your bank for detailed information regarding the transfer timeline.

About Us and Collaboration
Located in the heart of Heerlen, we are a passionate brand founded by Italian immigrants who fell in love with this wonderful country from the moment we arrived. Our mission is simple: to share our heritage by offering high-quality products that reflect the excellence of Italian craftsmanship while fostering a meaningful cultural exchange. By combining tradition with a deep appreciation for our new home, we aim to create a unique experience that connects people through quality and culture.
Collaborate With Us!
Are you an artist, crafter, or simply someone with a creative idea? We’re here to join forces with you! We’re open to collaborations with all kinds of creators, no matter your field or experience. You can find us at JouwMarkt in Etch and at recurring markets across the Limburg region. Let’s bring your ideas to life together—get in touch with us today!
Our Commitment to Music and Community
At the end of every month, we proudly donate 5% of our profits to Musicians Without Borders. This organisation uses the power of music to bring people together and create positive change in communities worldwide. You can learn more about this partnership and how your support helps by visiting their collaboration page.